Refund policy

 Order Modifications

At mom&moi, we process orders quickly to ensure timely delivery. Therefore, requests to modify an order after it has been placed are generally not accepted.

However, if you contact our customer support team within 24 hours of placing your order, we may be able to assist with changes to the order details or shipping address. Any such request will be reviewed on a case-by-case basis and is subject to approval at the sole discretion of mom&moi.

 Refund Processing

If your order cancellation is approved, the applicable refund amount will be credited to the original payment method used at the time of purchase.

Refunds are typically processed within 5–7 business days, although the exact timeline may vary depending on your bank, card issuer, or payment service provider.

Once the refund has been initiated, you will receive a confirmation email from us. We recommend checking your bank or payment account statement for the updated transaction status.

 Return Requests

To initiate a return request, please contact us at care@momandmoi.co.

Returns should be sent only after receiving approval and instructions from our support team. Approved returns must be shipped to:

Divyata Enterprises, 10, Shantinagar Society,,Gayatri Dining Hall Road,Nanabazaar,V V Nagar – 388120,Anand, Gujarat, India

If your return request is approved, we will provide detailed instructions regarding the return process, including any applicable return shipping arrangements.

Please note that products returned without prior authorization will not be accepted.

For any return-related queries, feel free to reach out to us at care@momandmoi.co

 Damaged, Defective or Incorrect Items

We encourage customers to inspect their order immediately upon delivery.

If you receive a product that is damaged, defective, or different from what was ordered, please contact our customer support team as soon as possible. We will review the issue and work towards an appropriate resolution.

 Non-Returnable Products

Certain categories of products are not eligible for return, including but not limited to:

1.Perishable products such as food, flowers, or plants

2.Customized, personalized, or made-to-order items

3.Personal care, hygiene, and beauty products

If you are unsure whether your product qualifies for a return, please contact our support team before placing your request.

Additionally, sale items and gift cards are not eligible for return or refund.

 Exchanges

If you wish to obtain a different product, the quickest option is to return the eligible item (if approved) and place a new order separately after the return process has been completed.

 General Return & Exchange Policy

Products that have been delivered successfully as per the original order are generally not eligible for return or exchange.

As mom&moi offers products associated with baby care, hygiene, and personal use, we maintain strict safety and hygiene standards. For this reason, returns and exchanges cannot be accepted once a product has been delivered, except in cases involving manufacturing defects, transit damage, or incorrect items received.

We request customers to carefully review their order details before completing a purchase.

 Policy for Damaged or Defective Products

At mom&moi, we are committed to delivering products of the highest quality. In the unlikely event that you receive a product with a manufacturing defect or damage caused during transit, we will assist you with an appropriate replacement or exchange.

1.Reporting Timeline

Any complaint regarding a damaged, defective, or incorrect product must be reported to our customer support team on the same day the order is delivered.

2.Supporting Evidence

To help us investigate and resolve your concern efficiently, customers must provide:

A complete unboxing video showing the package being opened, and/or

Clear photographs of the product, packaging, shipping label, and visible damage or defect.

3.Tampered Package Policy

mom&moi products are dispatched in secure packaging. If you notice that your package appears opened, damaged, or tampered with at the time of delivery, please refuse to accept the shipment and immediately notify our support team.

Claims related to tampered packages may not be entertained once the delivery has been accepted by the customer.

 

For any questions regarding returns, refunds, exchanges, or product concerns, please contact us at care@momandmoi.co